Privacy policy

Who we are

Taqtile (Indigo Produção e Gerenciamento de Software S/A, Brazilian company registration CNPJ 09.158.300/0001-78) is a software engineering and artificial intelligence company headquartered at Av. Dr. Arnaldo, 2194, Sumarezinho, São Paulo, SP, 01255-000, Brazil. For any matter about personal data, write to Taqtile’s data protection officer at dpo@taqtile.com.br. Taqtile is the controller of the data described in this policy, under Brazil’s General Data Protection Law (Lei Geral de Proteção de Dados, LGPD, Law 13,709/2018) and Brazil’s Internet Civil Framework (Marco Civil da Internet, Law 12,965/2014).

What data we process and why

Site usage measurement. We use Google Analytics to understand which pages are visited, where visits come from and what leads someone to get in touch. The data consists of browsing identifiers, pages viewed, visit source, device and approximate region. Legal basis: legitimate interest in measuring and improving the site. Visitors from the European Economic Area, the United Kingdom and Switzerland choose beforehand whether they accept measurement by Google Analytics and by the LinkedIn tag. To know whether to show that choice, the site checks the country of the connection, provided by Vercel, and does not store this information. In other countries, you can opt out in your browser settings or with the Google Analytics opt-out browser add-on.

Visits coming from LinkedIn. We use LinkedIn’s measurement tag (LinkedIn Insight Tag) to know how many visits and contacts come from Taqtile’s posts on LinkedIn. The tag sends LinkedIn the page visited, browser data and LinkedIn’s own identifiers. LinkedIn handles this data under its own privacy policy and may link it to the account of anyone signed in to LinkedIn. In the European Economic Area, the United Kingdom and Switzerland, the tag only loads after the visitor accepts measurement, in the same choice as Google Analytics. Legal basis: legitimate interest in measuring the results of Taqtile’s posts.

Business contact. When you fill in the contact form, we keep your name, email, company, the topic you chose and what you wrote, to answer your request. We also keep the page you sent the form from, the call to action you clicked and the campaign that brought the visit, when there is one. Legal basis: steps taken at your request before entering into a contract. The data is stored in our customer relationship system (Attio) and is seen by Taqtile’s sales team, who receive a notice through Slack and by email. You receive an email confirming that your message arrived. To block bots, the form goes through a Cloudflare check (Turnstile), which receives the IP address of your connection.

Site chat. The site chat is an artificial intelligence assistant that answers questions about Taqtile and passes requests on to the team. When you talk to it, we keep what you write, the assistant’s replies, the page where you opened the chat and the language. If you leave your contact details in the chat card, we also keep your name, email, company and your role in the project and, when you provide them, phone number, timeline and investment range. If you attach a file, such as a brief or a résumé, it goes through a virus scan, and the assistant reads only the text extracted from it. Project requests, job applications and supplier offers go into our customer relationship system (Attio), with a summary of the conversation written by an artificial intelligence model. The sales team gets a notice of project requests through Slack and email; job applications go by email to the recruiting team, and supplier offers to the administrative team. You get an email confirming that your request arrived. Whoever handles the request gets a link to the attached file, which expires in seven days. The Taqtile team may read conversations to answer you and to improve the assistant. Legal basis: steps prior to entering into a contract, at your request, when you leave your contact details; legitimate interest in answering and improving our service, for other conversations. The assistant uses artificial intelligence models from Anthropic and Google (Vertex AI), under plans that do not use conversation content to train models. To block bots, the chat also goes through the Cloudflare check (Turnstile). Do not write sensitive data in the chat, such as health information, or data about other people.

Newsletter. When you subscribe to the newsletter, we keep your email, the language you chose and the date of your consent, and we send a confirmation email before any issue. Legal basis: consent, which you can withdraw through the unsubscribe link in any email. Emails are sent through Resend.

Who we share data with

With the providers that run the site and the services above, only for these purposes: Vercel (site hosting), Google (measurement, video storage, artificial intelligence models and chat servers), Anthropic (chat artificial intelligence models), LinkedIn (measurement of visits coming from LinkedIn), Attio (customer relationship), Slack (internal notice to the sales team), Resend (email), Cloudflare (bot protection on the form and the chat). These providers process data outside Brazil, especially in the United States, under contractual protection clauses. We do not sell personal data or use it for third-party advertising.

How long we keep data

Measurement data: 14 months in Google Analytics. LinkedIn tag data: for the period LinkedIn sets in its policy. Business contact data: for as long as the relationship lasts and for up to 5 years after the last contact, in line with the civil statute of limitations in Brazil. Chat conversations and contact details left in the chat: 12 months in our database; a contact that becomes a project request, job application or supplier offer follows, in Attio, the business contact period. Links to files attached in the chat: 7 days. Newsletter: until you unsubscribe.

After these periods, we keep personal data only to comply with a legal or regulatory obligation, for study by a research body, with anonymization whenever possible, or for Taqtile’s exclusive use, without access by third parties and with the data anonymized.

Security

We apply technical and administrative measures to protect personal data against unauthorized access and against improper destruction, loss, alteration or disclosure, in line with Taqtile’s Information Management Policy. The measures take into account the available technology, the cost, the nature and purpose of the processing and the risks to your rights. If a security incident may cause you relevant risk or harm, we notify you and Brazil’s National Data Protection Authority (ANPD) within a reasonable time.

Taqtile is not liable for harm caused exclusively by third parties, such as hacker attacks, or exclusively by you, such as when you yourself pass your data on to other people. Nor is it liable for the privacy practices of third-party sites mentioned on our site.

Your rights

You can ask for confirmation of processing, access, correction, anonymization, deletion, portability and information about sharing, and you can withdraw your consent. Write to dpo@taqtile.com.br. We answer within 15 days. If you disagree with the answer, you can file a complaint with Brazil’s National Data Protection Authority (Autoridade Nacional de Proteção de Dados, ANPD).

Cookies

We use Google Analytics cookies (_ga, _ga_*) for measurement and our own cookie (consent) to remember your choice about measurement. The LinkedIn tag sets LinkedIn’s own cookies, which LinkedIn may also use for advertising, under its cookie policy. The site uses no other advertising cookies.

Changes

This policy may change when the site gains new features or when the law changes. When a change affects how we process your data, we announce it on the site. The date of the last update appears at the top of this page.

Governing law and jurisdiction

This policy is governed by Brazilian law. Disputes about it are settled in the courts of the city of São Paulo, SP, where Taqtile has its headquarters.